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Privacy and Cookie Policy

Privacy Policy

Last Updated: August 15, 2025

This Privacy Policy explains how Superwave.is (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit https://superwave.is and purchase our products.

1. Data We Collect

  • Identity & Contact: name, email, phone/WhatsApp, billing and shipping addresses.
  • Order & Payment: items purchased, transaction identifiers (we do not store full payment card details on our servers).
  • Technical: IP address, device, browser type, pages viewed, and cookie identifiers.
  • Communications: messages sent to our support channels.

2. How We Use Your Data

  • Process, fulfill, and deliver orders.
  • Provide support and respond to inquiries.
  • Improve our Website, products, and user experience.
  • Fraud prevention, security, and compliance with legal obligations.
  • Send order-related notifications. We do not send marketing without consent where required.

3. Sharing & Disclosure

We do not sell your personal data. We may share limited data with:

  • Couriers & logistics partners to deliver your order.
  • Payment processors to complete transactions.
  • IT/service providers for hosting and security.
  • Authorities when required by applicable law.

Privacy promise: We do not disclose tracking details until the delivery timeframe has passed, to enhance your privacy.

4. Security

We use SSL/TLS encryption, access controls, and other safeguards to protect your information. No method of transmission or storage is 100% secure, but we strive to use commercially acceptable means to protect your data.

5. Data Retention

We retain data for as long as necessary to fulfill the purposes above, including legal, accounting, and regulatory requirements.

6. Your Rights (GDPR/CCPA)

  • GDPR (EU/UK): right to access, rectify, erase, restrict processing, portability, and object.
  • CCPA/CPRA (California): right to know, delete, correct, and opt-out of sale/share of personal data.

To exercise rights, contact support@superwave.is. We may require verification of identity.

7. Cookies

See our Cookie Policy for details on how we use cookies and how you can manage preferences.

8. Children’s Privacy

Our Website is not intended for individuals under 18. We do not knowingly collect children’s data.

9. Contact